Sometimes Avast Antivirus may be stopping you from running a program or accessing web page, which you know is totally safe. Usually it’s because of the low application occurrence within the Avast community. Therefore, Avast can’t properly tell if the program is safe or not, and will try to protect you.
Unfortunately Avast is rarely also blocking a popular websites, games and services. Often when they release a new update/version which is not listed in the Avast Virus Definitions yet and it’s prevalence is really low.
Most often following programs, websites, services and games are being blocked – Google, Chrome, Gmail, YouTube, Facebook, Yahoo, Internet Explorer, Mozilla Firefox, Windows Update, Outlook, Skype, Steam, League of Legends (LoL), GoG Galaxy, Roblox, Hearthstone, Battle.net, Minecraft, Dota 2, World of Warcraft (WoW), GTA V, RuneScape, uTorrent, BitTorrent, Java, Plex.
If it happens to you, don’t worry. We have a few simple tips for you how to unblock your favorite program or website.
How to Unblock Program or Website When Being Blocked by Avast Antivirus 2017
- Open your Avast and go to Settings
- In the first tab ‘General’ find ‘Exclusions’
- Add program (File paths) or website (Urls) you want to unblock
- Confirm by clicking ‘OK’
Read more detailed steps and other options including screenshots below
There are two ways to unblock any program or website from Avast blocking. Please note, you should do it only if you are 100% sure the blocked file is safe for you and your computer. Even if you own the blocked site, doesn’t mean it wasn’t hacked and injected with dangerous malware. For checking the program/file with other Antivirus vendors, you can use online detection at VirusTotal. We also suggest to report the program/website as a false-positive detection to Avast.
1. Add Blocked Program or Website to Exclusion List (White-list) to Unblock it
Using the exceptions in Avast you can simply add any file or URL to the list of exclusions and exclude it from scanning and shield protection, therefore also from blocking. For more information about adding exceptions, check our full guide ‘How to Add File/Website Exception into Avast Antivirus 2017‘.
2. Temporarily Turn Off Avast Protection
If you want install or run a program but it’s being blocked by Avast you can simply turn off Avast shields for a short period of time. For more information about turning off Avast or it’s shields, check our full guide ‘How to Disable (Turn Off, Stop) Avast Antivirus 2017 Completely or Temporarily‘.
3. Report a False Positive Detection to Avast
We also strongly suggest to report the detection you believe is a false positive directly to Avast team. They will look into it and eventually confirm the reported file, software, or website is clean.
Link to report is included on every in-product pop-up displayed when the harmful webpage or file is blocked. Just click on ‘Report the file as a false positive‘.
Then you need to fill-in following simple form. In the additional info you can add a link from VirusTotal scan. Don’t forget to check the option ‘I know what I’m doing‘ and click on ‘Submit‘.
Avast In-product Form for Reporting False Positive Detection of Files or Websites
Alternatively you can use the official web form for reporting false positive file detection or false positive website detection.
Official Avast Web Form for Reporting False Positive Detection of Files or Websites
Although we have used Avast Free Antivirus 2018 screenshots in this article, these steps are also applicable for all Avast Antivirus solutions (i.e. also for Avast Pro Antivirus, Avast Internet Security, or Avast Premier) running the latest version available.
Steps are relevant for all Windows versions – Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 (including Anniversary Update).