We love Avast and that’s why we have decided to offer a completely free support and customer service for all consumer products: Free Antivirus, Pro Antivirus, Internet Security, Premier, GrimeFighter and SecureLine VPN.

We will do our best to answer and help you with the technical related questions. Unfortunately we can’t help you with the billing and status order questions. Also we are not able to process an order refund. For these you need to go directly to Avast.

Before submitting your support ticket, please make sure there isn’t a similar questions already answered. You can use the search function or browser the related category manually. Also you can check our list of how-to articles. Our step-by-step guides include many useful tips and more importantly also a screenshots.

Once again please note we are not an official Avast support.

Official Avast Support & Customer Service

Phone Support

Call toll-free (from United States) number 1-866-951-7679 for installation, configuration, and trouble-shooting. Available 24 hours a day, 7 days a week.

Individual Support via Ticket – For Billing Questions and Refund Requests

Go to official Avast Customer & Technical Support, where you can submit a ticket directly to the customer support department. It’s totally free.

Avast Forum

Another great support area is the Official Avast Forum, where you can get a quick response from many of the avast! evangelists who love to help others. And same as the support tickets it’s totally free.

Our How-tos and Help

Written by Paul B.

My name is Paul and I love Avast since the Home Edition v4.8 (2008). I am recommending it to all my friends, but I realized they don't know how to use it. So I started this site in order to help others getting maximum from this awesome antivirus. Feel free to contact me via Facebook, comments below or this form.

This article has 51 comments | Did we miss anything? Just let us know in the comments!

  1. help me Reply

    I have repeatedly look through the disable pop-up stuff multiple times, but it’s all for windows. I have mac! It’s a complete different setup. There is ONE thing to turn off pop-ups,… AND IT DOESN’T WORK. I’m not sure what I doing wrong, or if there is a way to get to what everything/one is saying/showing with the general section. I only have system preferences.

  2. edward vincent Reply

    paid for antivirus, cannot download it my laptop keeps saying[entry point not found]
    need help badly

  3. Robyn Harrison Reply

    I am receiving reminders to renew my Avast order. My Invoice shows that I am not due for renewal until May 20th. Why am I receiving this reminder?

  4. Thomas Whitehill Reply

    I have repeatedly tried to submit a ticket without success. Question: How do I transfer my existing security & VPN to my new computer? In addition rectify VPN, I have to reconnect to VPN every time I switch on my existing computer. Also advise completion dates for my present packages. Please respond to my e mail address by return. Why is it so difficult to get simple answers from Avast?

  5. Jeanne Reply

    I have the 2017 version. Where is the scheduling and scan history? Can’t find. Help. Thanks

  6. Jenny Twist Reply

    I can’t actually see where to submit a ticket to you (rather than the official Avast site). All I want to know is how to delete bank zone and single password from my system, both of which are proving to be pains in the arse, and the bank zone actually won’t let me access my own bank account.

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