We will do our best to answer and help you with the technical related questions. Unfortunately, we can’t help you with the billing and status order questions. Also, we are not able to process an order refund. For these, you need to go directly to Avast.

Before submitting your support ticket, please make sure there isn’t the similar question already answered. You can use the search function or browse the related category manually. Also, you can check our list of how-to articles. Our step-by-step guides include many useful tips and more importantly also screenshots.

Once again please note we are not an official Avast support.

Official Avast Support & Customer Service

Phone Support

Call toll-free (from the United States) number 1-844-340-9251 for installation, configuration, and troubleshooting Available 24 hours a day, 7 days a week. Available as part of Avast Total Care service.

Individual Support via Ticket – For Billing Questions and Refund Requests

Go to official Avast Customer & Technical Support, where you can submit a ticket directly to the customer support department. It’s totally free.

Avast Forum

Another great support area is the Official Avast Forum, where you can get a quick response from many of the avast! evangelists who love to help others. And the same as the support tickets it’s totally free.

Our How-tos and Help

Written by Paul B.

My name is Paul and I love Avast since the Home Edition v4.8 (2008). I am recommending it to all my friends, but I realized they don't know how to use it. So I started this site in order to help others getting maximum from this awesome antivirus. Feel free to contact me via Facebook, comments below or this form.

This article has 81 comments | Did we miss anything? Just let us know in the comments!

  1. John Davey Reply

    I have a paid subscription to Avast Antivirus, but unfortunately have lost the software due to a hard drive failure. Please advise how I can reinstate the program.

  2. Graham Lamont Reply

    I wish you would do something about my computer I foolishly downloaded your ani virus software and now cannot get on to my computer what are you going to do about it

  3. Lasse S Reply

    Efter avast uppdatering “prestanda” är det inte längre möjligt att använda “prestandainformation” och “klassificering” win7 på någon av mina datorer,
    svaret blev i samtliga fall “det gick inte att utvärdera disken korrekt” Jag bytte HD och install av win7 utan avast fung. allt ok men efter inst av avast var felet tillbaks igen. Om jag inte får något svar inom 2timmar går jag ut på nätet med denna information, detta då det är fullkomligt omöjligt att komma i kontakt med avast support. Lasse S

  4. lolita butler Reply

    I am getting very, very frustrated; on November 7th 2018 I purchased Avast secureline vpn multi-device protection. The original was installed on my computer in France and I now want to add this lap-top, in Australia, onto my list of devices to protect. How do I achieve this, please?

  5. Paweł Werc Reply

    Dear Avast,
    It seems that your programme has interfered with my computer disabling my Adobe Reader and replacing it with Avast Browser to read PDF files. What’s more, your programme prevents me from installing Adobe Reader again. Is it part of your policy ?

  6. carl e gleason Reply

    I have your avast and I have spyware or autobots, in my PC Hacked my PDF files??? have all been changed, by the same hacker 3 times. Reset up my PC and replaced the hard drive 3 times. Avast sits idly by doing nothing and asks for money
    This Avast is not what it said it would do to Protection, my PC Very costly to replace Hard drives.
    Thanks for Nothing and lack of protection. U cost me Thousands.. My lawyers documents have been infected, too.. I’ve seen the doc. from him, to prove it.. … I have contact FBI 4 hacks.. Sad

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