Avast auto-renewal is a recurring billing system which will automatically charge your credit card or PayPal account. While for the most it is very handy as you don’t need to care about your license expiration and renewal, for others it may be a big problem when they are not using Avast anymore but they are still paying for it.

Most of Avast users have no clue they signed up for the auto-renewal. It’s just a small sentence (‘Renewal: Automatic‘) they agreed during the initial purchase as seen on the screenshot below.

Pre-selected Auto-Renewal in the Avast Checkout Operated by Digital RiverPre-selected Auto-Renewal in the Avast Checkout Operated by Digital River

That’s why we put together this guide which will explain you how to cancel upcoming auto-renewal or even how to get your money back (refunded) if you have been already charged.

3 Ways How to Cancel Avast Auto-Renewal

There are three ways how to cancel the automatic renewal. You can do it yourself immediately via Digital River order portal or Avast Account – that works for both Avast official ditributors Digital River and Nexway.

Solution#1 – Disable Automatic Renewal via Order Portal (Digital River only)

If you have purchased Avast via Digital River you can use their order portal to cancel the automatic renewal.

  1. Go to the Digital River order portal at https://avast.com/find-order and enter your order number and password. Both can be found in the original e-mail you received after your purchase from address avast@digitalriver.com with subject ‘Avast – Order Confirmation (Order #YOUR-ORDER-ID)‘. Confirm by cliking on ‘find order‘.
  2. Once you will find your order details click on ‘Manage Subscription
  3. On the subscription details page find line ‘Automatic Renewals‘ and switch it from ‘On‘ to ‘Off‘. Confirm by clicking on ‘Disable Automatic Renewal‘ link on the pop-up message
  4. Now your automatic renewal is cancelled and you should see ‘Off‘ in the ‘Automatic Renewals‘ line. Same as on the screenshot below. You should also get a confirmation e-mail with the subject ‘Avast – Auto-Renewal Feature Has Been Stopped

Disable Automatic Renewal via Order Portal (Digital River only)Disable Automatic Renewal via Order Portal (Digital River only)

Solution#2 – Disable Automatic Renewal via Avast Account (both Digital River and Nexway)

If for some reason (e.g. you can’t find your order) the first solution is not working, you can also disable automatic renewal through the Avast Account.

  1. Open your Avast application and go to Avast Account by clicking on the link ‘Sign in‘ or your e-mail in the top-right corner
  2. Login or create Avast Account and make sure you are using the same e-mail you have used for the original purchase
  3. In the ‘Licenses‘ section find button ‘Your licenses‘ and click on it
  4. Now you should see all your licenses associated with Avast Account (e-mail). Find the one which says ‘AUTO-RENEWAL LICENSE‘ and click on ‘Cancel Auto-renewal‘ (see the screenshot below). Confirm by clicking on ‘Deactivate Auto-renewal Subscription
  5. After you get the confirmation your automatic renewal is cancelled. You should also get a confirmation e-mail with the subject ‘Avast – Auto-Renewal Feature Has Been Stopped

Disable Automatic Renewal via Avast AccountDisable Automatic Renewal via Avast Account

Solution#3 – Ask Avast Support to Disable Automatic Renewal (both Digital River and Nexway)

In case any of the solutions above didn’t work, you can always contact Avast Support and ask them to cancel your auto-renewal.

  1. Go to link https://support.avast.com/support/tickets/new?form=2 and fill-in the information with the cancel request. It is important to use the same e-mail you have used during the original purchase
  2. Wait for the Avast Customer Service response to confirm the cancellation

How to Get a Refund for Avast Auto-Renewal Charge

If you missed the chance to cancel the automatic renewal before the actual charge, you can always ask for a refund within 30 days after you have been charged.

  1. Go to link https://support.avast.com/support/tickets/new?form=2 and fill-in the information with the refund request. It is important to use the same e-mail you have used during the original purchase
  2. Wait for the Avast Customer Service response to confirm the refund

Additional Notes

Although we have used Avast Free Antivirus 2017 screenshots in this article, these steps are also applicable for all Avast Antivirus solutions (i.e. also for Avast Pro Antivirus, Avast Internet Security, or Avast Premier) running the latest version available.

Steps are relevant for all Windows versions – Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 (including Anniversary Update).

Written by Paul B.

My name is Paul and I love Avast since the Home Edition v4.8 (2008). I am recommending it to all my friends, but I realized they don't know how to use it. So I started this site in order to help others getting maximum from this awesome antivirus. Feel free to contact me via Facebook, comments below or this form.

This article has 27 comments | Did we miss anything? Just let us know in the comments!

  1. Jenny Bryant Reply

    Hi, I wonder if you can help me? I am in the UK and need to speak to someone at Avast about my account. The telephone no.on their website doesn’t work from the UK. I do not have my account details to send them a question & the email address I put in to access the support gets rejected. I have been around the website numerous times but cannot get through. I have written to the head office in London explaining the issue & asking for them to contact me but heard nothing for over a month!
    Any ideas – I’m getting stuck to know what to do next.
    Cheers
    Jenny

  2. Efren Valencia Reply

    Hi. Thank you for responding on my first request online reference to order #972173906.

    Again, this is a request for refund or cancellation of charges posted on 6/6/17 and 6/11/17 on my credit card. The main reason is we’re not using avast anymore (which I forgot to mention on my first request) because our computer crushed almost a year already, and also we did not signed for automatic renewal, also we’re relocating in other country. Please respond on my e-mail. Thank you for your understanding.

  3. Donna Lies Reply

    I was unable to access my account even though the account numbers were emailed to me by Avast

  4. Geneva Mathis Reply

    Since 2017, I have been receiving constant bimonthly renewal request for yearly contracts. Plus, frustrated that I am unable to obtain telephone contact (just a voice message). Poor customer service. I will be notifying the BBB.

  5. Derek Hargrove Reply

    This service sucks- can’t get into contact with anyone- calling the Better Business Bureau to report bad business practices. They won’t let you cancel and just keep charging you

  6. Pat Chambless Reply

    I want to cancel this and did not know it was on record. I must hear from you ASAP as this will be taken out of my bank on 4 26 17. I already have another coverage.

  7. doris carrier Reply

    I WAS CHARGE 49.99 ON 1/19-AND WAS CANCELLED ON 1/29-I CANCELLED AND WANED BY REFUND OFR 49.99* SPOKE TIM WAS TOLD IT WILL TAKE 15-20 DAYS2TOTJIM.TOLD IT WILL TAKE ABOUT 15-20 DAYSTAKW 15-20 DAYS.I CALLED ABOUNT 4 TIMES AND STILL WAITING

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