Avast auto-renewal is a recurring billing system which will automatically charge your credit card or PayPal account. While for the most it is very handy as you don’t need to care about your license expiration and renewal, for others it may be a big problem when they are not using Avast anymore but they are still paying for it.

Most of Avast users have no clue they signed up for the auto-renewal. It’s just a small sentence (‘Renewal: Automatic‘) they agreed during the initial purchase as seen on the screenshot below.

Pre-selected Auto-Renewal in the Avast Checkout Operated by Digital RiverPre-selected Auto-Renewal in the Avast Checkout Operated by Digital River

That’s why we put together this guide which will explain you how to cancel upcoming auto-renewal or even how to get your money back (refunded) if you have been already charged.

3 Ways How to Cancel Avast Auto-Renewal

There are three ways how to cancel the automatic renewal. You can do it yourself immediately via Digital River order portal or Avast Account – that works for both Avast official ditributors Digital River and Nexway.

Solution#1 – Disable Automatic Renewal via Order Portal (Digital River only)

If you have purchased Avast via Digital River you can use their order portal to cancel the automatic renewal.

  1. Go to the Digital River order portal at https://avast.com/find-order and enter your order number and password. Both can be found in the original e-mail you received after your purchase from address avast@digitalriver.com with subject ‘Avast – Order Confirmation (Order #YOUR-ORDER-ID)‘. Confirm by cliking on ‘find order‘.
  2. Once you will find your order details click on ‘Manage Subscription
  3. On the subscription details page find line ‘Automatic Renewals‘ and switch it from ‘On‘ to ‘Off‘. Confirm by clicking on ‘Disable Automatic Renewal‘ link on the pop-up message
  4. Now your automatic renewal is cancelled and you should see ‘Off‘ in the ‘Automatic Renewals‘ line. Same as on the screenshot below. You should also get a confirmation e-mail with the subject ‘Avast – Auto-Renewal Feature Has Been Stopped

Disable Automatic Renewal via Order Portal (Digital River only)Disable Automatic Renewal via Order Portal (Digital River only)

Solution#2 – Disable Automatic Renewal via Avast Account (both Digital River and Nexway)

If for some reason (e.g. you can’t find your order) the first solution is not working, you can also disable automatic renewal through the Avast Account.

  1. Open your Avast application and go to Avast Account by clicking on the link ‘Sign in‘ or your e-mail in the top-right corner
  2. Login or create Avast Account and make sure you are using the same e-mail you have used for the original purchase
  3. In the ‘Licenses‘ section find button ‘Your licenses‘ and click on it
  4. Now you should see all your licenses associated with Avast Account (e-mail). Find the one which says ‘AUTO-RENEWAL LICENSE‘ and click on ‘Cancel Auto-renewal‘ (see the screenshot below). Confirm by clicking on ‘Deactivate Auto-renewal Subscription
  5. After you get the confirmation your automatic renewal is cancelled. You should also get a confirmation e-mail with the subject ‘Avast – Auto-Renewal Feature Has Been Stopped

Disable Automatic Renewal via Avast AccountDisable Automatic Renewal via Avast Account

Solution#3 – Ask Avast Support to Disable Automatic Renewal (both Digital River and Nexway)

In case any of the solutions above didn’t work, you can always contact Avast Support and ask them to cancel your auto-renewal.

  1. Go to link https://support.avast.com/support/tickets/new?form=2 and fill-in the information with the cancel request. It is important to use the same e-mail you have used during the original purchase
  2. Wait for the Avast Customer Service response to confirm the cancellation

How to Get a Refund for Avast Auto-Renewal Charge

If you missed the chance to cancel the automatic renewal before the actual charge, you can always ask for a refund within 30 days after you have been charged.

  1. Go to link https://support.avast.com/support/tickets/new?form=2 and fill-in the information with the refund request. It is important to use the same e-mail you have used during the original purchase
  2. Wait for the Avast Customer Service response to confirm the refund

Additional Notes

Although we have used Avast Free Antivirus 2016 screenshots in this article, these steps are also applicable for all Avast Antivirus solutions (i.e. also for Avast Pro Antivirus, Avast Internet Security, or Avast Premier) running the latest version available.

Steps are relevant for all Windows versions – Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 (including Anniversary Update).

Written by Paul B. | Team GetAvast.net

My name is Paul and I love Avast since the Home Edition v4.8 (2008). I am recommending it to all my friends, but I realized they don't know how to use it. So I started this site in order to help others getting maximum from this awesome antivirus. Feel free to contact me via Facebook, comments below or this form.

This article has 10 comments | Did we miss anything? Just let us know in the comments!

  1. Torchie Reply

    I have recently had an email from Avast Digital advising me of my impending renewal, which is correct. Having checked my credit card on another matter noticed a ‘renwal’ of £39.99 to Avast Nexway. Made every attempt to get some answer to this issue with no result so advised credit card to refund as payment not authorised by me

  2. Torchie Reply

    I have recently had an email from Avast Digital advising me of my impending renewal, which is correct. Having checked my credit card on another matter noticed a ‘renwal’ of £39.99 to Avast NeX way. Made every attemlt yo get some answer to this issueecked with no result so advised credit card to refund as payment not authorised by me

  3. carin Reply

    I’ve got one for you – I NEVER signed up for this service. An older computer had it installed by the tech guy (don’t know why) and when I loaded my new computer, it hitched a ride over. When I tried to cancel the charge, they don’t have 1) my name 2) my phone number or 3) my email account (you know … since I never signed up with them) so they cannot find my account. They couldn’t even find it when they searched using my credit card (which they must have plucked out of my computer somehow – it’s a BRAND NEW NUMBER).

    I emailed them – with a picture of the charge – and haven’t heard back.

  4. michael oldfield Reply

    i have just been charged £44.99 by avast nexway for a service i do not what trying to cancel this and get a refund is impossible so its a scam so i will be contacting my banks fraud department to see if they can do anything then if not the police

  5. Jo Southcott Reply

    I want to disable my auto renewal but can’t seem to be able to. PLEASE HELP!!!

  6. Tina Reply

    Hi I have experienced the same problem with $69.99 deducted from my account without authorisation. I tried the solution to get a refund but as i didnt request an order i dont have an order number to put in the rquired field. I’m really struggling financially and can only work part time due to having a kidney removed a couple of years ago. Im terrified that this is going to keep happening and i just cant afford it and dont know how to stop it.

  7. Laraine Boxshall Reply

    +Help Please!! My mother aged 94 had an email address and pc which was apparently protected by Avast. Mum went into permanent Aged Care in June 2016, and her email address was duly cancelled. She no longer has an online presence.
    Last week Dec 1 her bank account was billed AU $49.99 for Avast Nexway security. I cannot log in under her old email address of course to stop the payment or request a refund as (a) the address and service has been cancelled and (b) as Avast’s site tells me ‘this email doesn’t exist in our system’.
    How can I get Mum a refund of her $49.99 and also STOP any future payments going out every Dec 1st. I mean- a 94 year old lady, and this almost $50 is almost a whole week’s salary for Mum after her Care is paid? I keep going around in cyber? circles trying to find someone to address my billing problem.

    • Paul B. | Team GetAvast.net Reply

      Really sorry to hear your story. I believe the only way to cancel the auto-renewal and get refunded is through the official Avast customer service (e.g. solution #3). You can actually login with any account, just make sure to state your mom’s e-mail o order number which is tight to the auto-billing transaction.

  8. Jo Reply

    Thank you so much. This was an excellent walk through. I tried customer service on the phone, with a couple of different numbers, and was sent to a UK News page on Mr. Snowden. Go figure.
    Anyways, when in doubt…google! I found you here and really appreciate the time you took to do this for others. It took me to exactly where I needed to go and proceed with my customer service inquiry.

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