We love Avast and that’s why we have decided to offer a completely free support and customer service for all consumer products: Free Antivirus, Pro Antivirus, Internet Security, Premier, GrimeFighter and SecureLine VPN.

We will do our best to answer and help you with the technical related questions. Unfortunately we can’t help you with the billing and status order questions. Also we are not able to process an order refund. For these you need to go directly to Avast.

Before submitting your support ticket, please make sure there isn’t a similar questions already answered. You can use the search function or browser the related category manually. Also you can check our list of how-to articles. Our step-by-step guides include many useful tips and more importantly also a screenshots.

Once again please note we are not an official Avast support.

Official Avast Support & Customer Service

Phone Support

Call toll-free (from United States) number 1-866-951-7679 for installation, configuration, and trouble-shooting. Available 24 hours a day, 7 days a week.

Individual Support via Ticket – For Billing Questions and Refund Requests

Go to official Avast Customer & Technical Support, where you can submit a ticket directly to the customer support department. It’s totally free.

Avast Forum

Another great support area is the Official Avast Forum, where you can get a quick response from many of the avast! evangelists who love to help others. And same as the support tickets it’s totally free.

Our How-tos and Help

Written by Paul B.

My name is Paul and I love Avast since the Home Edition v4.8 (2008). I am recommending it to all my friends, but I realized they don't know how to use it. So I started this site in order to help others getting maximum from this awesome antivirus. Feel free to contact me via Facebook, comments below or this form.

This article has 70 comments | Did we miss anything? Just let us know in the comments!

  1. karl richard Reply

    1. Avast xxxx discovered problems (cannot find the STRANGE name again, sorry) AVast-related scan sftwe written by outside company and automatically installed with avast free
    – vulnerable software detected: Flash player HOW TO DELETE?
    – internet search yields NO CONCRETE INFO on this program
    – possible error reports listed without explanations
    – indication from internet search that the program can be faulty
    – apparent indication that the program can contain malware
    2. NO recollection of a request to install – does Avast AUTOMATICALLY install???
    3. NO INDICATION of how to delete “junk” found in list with 10-12 entries (“Step 1 of 2” -no 2 found)

  2. Athena Edwards Reply

    I dislike Avast and I will never order your anti-virus again. It is impossible to get any customer support for my question which is, Why do I keep getting messages from you to add to my anti-virus protection? Didn’t I pay you for it? Aren’t you protecting my computer?

  3. Arne Mathiesen Reply

    I have a free 60 day full version of Avast Free, I like this and would like to install it on my computer. I can buy it, but no help if it does not work, you can recommend another program that can be used by a regular user. User requirements are that you can only use the phone for support. Email is excluded from Avast, Thank you for your help.
    Arne.

  4. George ILKU Reply

    My name George ILKU. I tried uninstalling Avast Premier from Windows XP SP3 after the trial period ended, following the procedure by going into Safe Mode. But when I rebooted in safe mode, the Avast Premier program disabled the Hard drive, the CD/DVD drive and disabled any other external drives.
    Now I can’t boot up at all and can’t access any of the drives as these have been disabled.
    I can only go into the Bios and boot menu by going into the Advanced Option Menu by pressing Del on boot up but I can’t enable any of the drives from here.
    If you have come across this, I would appreciate your help in getting back to where I was before Avast was installed.
    I understand you are not Avast and are doing this as a service, but I can’t get anyone in Avast support. Thank you for your time and help.

  5. Robert Spear Reply

    When I run an Avast Boot Time Scan, it shows many corrupted program files; but when I run sfc/scannow as an administrator, it shows NO Integrity violations. Why is this?

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