The Truth about Phishing – And How to Avoid it
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If you are running Avast and GOG Galaxy client (a gaming alternative to Steam, also includes free games), you may have troubles installing or playing games. Simply because Avast is really suspicious about any new software which is not being used massively. That of course doesn’t mean GOG Galaxy app is a malware.
You can download GOG Galaxy client from the official website www.gog.com. It is free for download for both Windows (7+) and Mac OS X.
First problem you may be having is to actually install any game from the client. Slightly after you begin the installation and download process, it fails with the message ‘Installation failed: disk access problem‘. There is no Avast warning displayed, but Avast is the reason why you can’t install the game. To fix this issue you have two options.
For more details about working with the Avast exceptions checkout our full article ‘How to Add File/Website Exception into Avast Antivirus 2015 for Free‘.
For more details about pausing/disabling Avast checkout our full article ‘How to Turn Off (Disable) Avast Antivirus 2015 Completely or Partially‘.
Second problem usually occurs when there is a new version of GOG galaxy which is not being used widely. It may looks suspicious to Avast detection and therefore sometimes Avast evaluates it as a threat and block it. To fix this issue you can try following.
Now you should be running latest Avast version with the fresh virus definitions so it may not detect GOG Galaxy as virus.
For more details about updating Avast checkout our full article ‘How to Update Your Avast Antivirus 2015 for Free‘.
See the first solution above for fixing the ‘Disk Access Problem’ in GOG Galaxy.
See the second solution above for fixing the ‘Disk Access Problem’ in GOG Galaxy.
Although we have used Avast Free Antivirus 2018 screenshots in this article, these steps are also applicable for all Avast Antivirus solutions (i.e. also for Avast Pro Antivirus, Avast Internet Security, or Avast Premier) running the latest version available.
Steps are relevant for all Windows versions – Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 (including Anniversary Update).